The Circuit – September 2026 Newsletter

News From Our CEO

Investing in How We Serve

As we move into the final months of 2026, one of our continued areas of focus at Freedom Electronics is the customer experience.

Our customers place a great deal of trust in us—not only to provide the products they need, but to be responsive, knowledgeable, and easy to do business with. We take that responsibility seriously. One of the best ways we can honor that trust is by continuing to reinvest in the people, tools, and capabilities that allow us to serve our customers better.

An important part of that investment is our team.

We continue to add talent across the organization while also creating opportunities for our existing employees to grow and develop. As Freedom expands, we want to make sure the experience of doing business with us continues to improve right along with the company.

This month’s Employee Spotlight is a great example. Dontee Ray, our Customer Service Manager, brings significant experience in customer service leadership, process improvement, coaching, and team development. Since joining Freedom, he has already introduced new tools to help our team evaluate service levels more consistently while spending time one-on-one with team members to help them continue developing their skills.

Great customer service is about much more than answering the phone quickly or processing an order. It means having knowledgeable people who understand our products, communicate clearly, solve problems, and take ownership of helping customers get what they need. We want every interaction with Freedom to reinforce the confidence our customers place in us.

Our investment in serving customers also extends beyond Customer Service. We continue to build our capabilities in engineering, product development, operations, and other areas that directly support the customer experience. In many cases, the best service we can provide is solving a problem before it ever becomes a service call.

This month’s Product Spotlight illustrates that approach.

Our new Freedom Engineered FE-WU003091-0002 Nozzle Boot was developed after our engineering team examined common failure points in the OEM design. Rather than simply creating another replacement part, the team looked for ways to improve the design itself and address issues that can lead to premature failure in the field.

This philosophy is central to how we think about product development at Freedom: understand the application, learn from what happens in the field, and look for opportunities to create a better solution.

And that’s where we’d like your help: If you encounter a product that isn’t performing the way it should, is becoming difficult to source, or simply costs far more than it should, give us a call. There’s a good chance our team can help. Some of our most successful products began with a customer telling us, “There has to be a better way.”

That same mindset flows throughout our company. Whether we are developing a new product, adding expertise to our team, coaching an employee, or improving a process, the mission is the same: to keep evolving how we are serving our customers.

We appreciate the trust you place in Freedom Electronics and the opportunity to support your business. We will continue working to earn that trust by investing in our people and practical solutions that make a difference in the field.

And to the Freedom team, thank you for the knowledge, effort, and commitment you bring to that responsibility every day.

Patrick Jeitler

Freedom Electronics President & CEO