Products are warranted to be free from defect. Warranty covers the repair or replacement of the original part only. Warranty items will be repaired at no charge. There is no allowance for labor or mileage. UPS ground freight charges will be paid for outbound warranty shipments. The customer is responsible for return shipping costs when returning items for warranty consideration.
Warranty is from date of installation, maximum of 18 months from date of invoice.
Rebuilt circuit boards, consoles, Vapor motors, pulsers –> 1 year
Cash drawers –> 6 months
Rebuilt in-the-pump printers –> 120 days
New Freedom in-the-pump printers –> 6 months
Rebuilt POS printers –> 90 days
New HCR2s and HCR2 kits –> 1 year
Rebuilt UX300 –> 60 days
Rebuilt MX915 –> 6 months
OEM resale parts (new UX300s, UPMs, SPMs) –> OEM original warranty passed on by Freedom Electronics
Freedom Electronics OEM resale parts and consoles are warranted by the manufacturer’s original warranty, which Freedom Electronics passes on to the purchaser. If the OEM refuses to cover the warranty of a requested part, Freedom Electronics will invoice the customer for any replacement part already supplied by Freedom Electronics.
Attached is Verifone’s warranty document. The last page details the MRA process for getting warranties processed. That process is highlighted below. Warranty claims should be processed directly with Verifone, per the attachment and description below.
MRA Return Process – How to Return a Product for Warranty Repair: