Contact & Support
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Access & Support for Your Freedom Enterprise Portal Account
Welcome to the Freedom Electronics Help Center for the Enterprise Portal. Whether you’re a new user or a returning customer, this page walks you through common login messages, account setup scenarios, and how to manage your core returns and account access through our new eCommerce platform.
Video Guide
Quick Links
Welcome to the Freedom Electronics Enterprise Portal
Login Error: Your Account Has Been Moved to eCommerce
Login Error: Email Address Not Found — But Your Company May Have an Account
Login Error: Please Create an Account (Your Portal Account Was Disabled)
Managing Cores & Accessing the Enterprise Portal from Your eCommerce Account
Welcome to the Freedom Electronics Enterprise Portal
Get a quick overview of our upgraded Enterprise Portal: how it works, who it’s for, and what features are available when you’re logged in.
Login Error: Your Account Has Been Moved to eCommerce
If you see this message, don’t worry — it just means your Enterprise Portal account has been successfully migrated. This video explains how to log in through our new eCommerce site and what’s changed in the new experience.
Login Error: Email Address Not Found — But Your Company May Have an Account
If your email isn’t recognized, it may not be linked to your company’s Enterprise account yet. Watch this video to learn how to get access through your company’s main contact or submit a request to be added.
Login Error: Please Create an Account (Your Portal Account Was Disabled)
Seeing a message asking you to create an account? That means your old credentials were retired. This video shows you how to create a new account and get reconnected.
Login Error: No Account Found
This message indicates that no account exists under the email you used. This video explains how to request a new Enterprise account and get started from scratch.
Managing Cores & Accessing the Enterprise Portal from Your eCommerce Account
Unable to login to the Enterprise Portal because your account has been moved to into our eCommerce site? You now access it from the ecommerce site! Learn how to manage core returns and seamlessly access your Enterprise Portal tools — all from one place.
Need Help?
If you’re still unsure which path is right for you, or you’re encountering an issue not listed above, please contact our support team:
We’re here to help you get the most out of your Freedom Electronics experience.
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