Greetings!
Last month, I attended the PEI Executive Summit. It was great connecting with other leaders across our industry. PEI selected a great group of speakers with very relevant content. You may want to go next time if you are in a leadership role in your organization.
We held our quarterly all-employee meeting hosted from our FL office earlier in the month. It is always good to connect with this very dedicated team. That same week Chay hosted the Sales Kick Off in Georgia. I couldn’t be more excited to announce the expansion of our sales coverage through manufacturing rep firms. Rice-Christ is representing us from the West Coast, Texas, and all the way to Memphis, TN. Merchant Enterprises cover the Midwest, and in the East, we are represented by East Coast Associates. With this expansion, we will be able to service our customers better.
Speaking of expansion, I am also excited to share that we will soon be offering Cim-Tek filters for sale, bringing us another step closer to offering a true, one-stop shopping experience for all petroleum service needs.
In this month’s edition of the Circuit, we are adding a little humor. Be sure to check out “The Official Classification Guide to Fueling Customers” and other fun content.
Until next time,
Patrick Jeitler
Freedom Electronics President & CEO
When you see us at ANY trade show in the month of February, tell any of our show reps the sentence below and win a $100! (Limited to five winners per show.)
Did you know Freedom makes a brand-new cash drawer that can work with Passport or Verifone?
Tell us the did you know fact to win!
Freedom Engineered Cash Drawer for Topaz 310/410, Ruby2/RubyCI, C18
SKU: FE-P050-01-200
Freedom Engineered Cash Drawer for Passport
SKU: FE-PA01570074
Battery Pack, C18, SKU: FE-BPK182-001-01-A
Numerous printers, PPU boards, and other service inventories may be required to service an evolving model series.
We engineered a versatile, field-configurable retrofit that seamlessly adapts to multiple models, minimizing the need for extensive service inventory.
Our field-configurable FE-UPPU replaces up to 16 different boards for all evolutions of the Ovation 1. These generations require 16 different parts. We created one part to replace them all. This results in less inventory, less waste, and more profit.
Parts it Replaces
890530-R03 | Single | 3+0 |
890530-R05 | Single | 5+0 |
890530-R11 | Dual | 3+0 |
890530-R12 | Dual | 5+0 |
892136-R01 | Single | 3+0 |
892136-R02 | Single | 5+0 |
887983-R03 wb | Dual | 3+0 |
887983-R05 wb | Dual | 5+0 |
891569-R01 | Grade Select | |
892715-R01 | Single PPU | Qty=5 |
892713-R01 | Dual PPU | Qty=5 |
892121 | 24V cable |
Scientific Name: Mashicus Ragequitus
Habitat: Smashing buttons as though they’re cracking a safe.
Distinguishing Behavior: Aggressively pressing “Cancel” and “Enter” back-to-back in frustration, eventually leaving the pin pad nonfunctional.
Call of the Wild: “This stupid thing NEVER works!”
Scientific Name: Cardius Shufflus
Habitat: Wrestling with the card reader, alternating between swiping and inserting their card in every possible orientation.
Distinguishing Behavior: Eventually gives up and heads inside to try their luck at the counter.
Call of the Wild: “It won’t take my card! Can I just pay in cash?”
Scientific Name: Papyrus Destroyicus
Habitat: Yanking on the receipt printer with enough force to uproot a small tree.
Distinguishing Behavior: Tears the receipt paper and leaves the printer jammed for the next customer.
Call of the Wild: “Why is this always out of paper?!”
Scientific Name: Decalus Doodlius
Habitat: Picking at decals and overlays during fueling downtime.
Distinguishing Behavior: Peels the corner of a button overlay just enough to ruin it for everyone else.
Call of the Wild: Silent but menacing.
Scientific Name: Breakaway Performus
Habitat: Pulling out of the pump bay before realizing the nozzle is still attached to their car.
Distinguishing Behavior: Usually followed by an awkward attempt to reattach the nozzle before scurrying away.
Call of the Wild: “Oh no! I didn’t see it!”
Did We Miss Anyone?
What other species have you observed at the pump or POS? Send your best classifications to [email protected], and we might feature them in the next edition of the guide! We’ll send a $25 coupon for our swag shop to the best submission.
This month, we’re putting a special spotlight on the following cores:
Help us meet demand by prioritizing these items.
Do Something: Troubleshooting Tips for Technicians
“No problems found” doesn’t mean there isn’t an issue, and cycling power doesn’t guarantee it’s resolved. These scenarios can frustrate both store personnel and technicians. The key? Take actionable steps to troubleshoot and gather helpful information for the next visit.
Printer Issues: If receipts aren’t printing but tests show no issue, swap the printer with one from the other side of the dispenser. Monitor whether the problem moves with the printer or remains.
Grade Select Problems: If grade select buttons aren’t working but test fine, swap the button or PPU board with the other side. Observe if the issue follows the swapped part or stays on the dispenser.
Card Reader Freezing: If the screen locks up but works after a reboot, reload the software, re-seat connections, and consider swapping peripherals. Monitor for recurring issues.
Taking these steps narrows down potential causes: If a swapped part resolves the issue, it’s faulty. If not, other components may need attention, like nozzle boots or control boards.
Troubleshooting builds your expertise, leads to faster resolutions, and creates happier customers. By doing something, you set yourself and your customers up for success.
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