FAQs

We have a robust warranty policy, which you can review in more depth here.

Yes, RS tags can be specified and supplied. Your account will be charged shipping costs upon use of the RS tag.

Rebuilt items that are still in the box and unused may be returned for full credit up to 12 months after the invoice date. Opened, unused rebuilt items may be returned within 12 months after the invoice date but will be assessed a 25% restocking fee. OEM resale parts may not be returned.

This green sticker provides month, date and year the part was rebuilt. It is located on the item..

Serial number placement varies based on the product. Freedom Electronics serial numbers start with “F” followed by a series of numbers.

SKU numbers may be screen printed into the PCB or placed on the PCB with a printed label.

Exchange: When a remanufactured part is ordered and sent in advance with the expectation that you will send back a like-for-like nonfunctioning core.

Core: Nonfunctioning but a rebuildable part.

Core Swap Only/Advance Exchange Required: Because of the low availability of cores on any particular item, there can be no “Exchange” order where Freedom Electronics can advance a working part.  Your  “Core” must be sent to us for remanufacture.

We remanufacture, not rebuild. Remanufacturing means we completely restore the item to OEM specifications or better. We remanufacture multiple OEM lines, including, but not limited to, Gilbarco/Veeder-Root, Wayne, and Verifone, among others.

Most of our customers purchase on our eCommerce site. This includes eCommerce account types as well as Enterprise account types. You can login on our eCommerce site here, or if you are not sure where to log in, you can enter your email address here, and a login message will appear, based on your email address.

There are videos here to help you determine what any login messages mean.

When talking about PCI/EMV equipment, you will often hear the word “tampered.” This refers to the act of a part losing or wiping out the encrypted keys that are injected in order to process encrypted payment transactions. If the part is “tampered with,” it can no longer be repaired.

If interested in setting up an account with us, please complete the “Want an Enterprise Account” form at https://shop.freedomelectronics.com/site/register. Stepping through the questions on the form will help you determine if you qualify for an eCommerce or Enterprise account.

Senior management

eCommerce customers login here. For Enterprise Accounts, when your company has been approved, you should work with your sales rep to set up accounts for the individuals in your company who need access. We will set them up on our eCommerce platform with access to your company’s payment terms and pricing,and we will notify them via email when their account is ready to use.

Enterprise Portal Accounts are approved in 1-2 business days. You can register for an eCommerce account anytime and purchase whatever you need.

Freedom Electronics accepts the following payment methods: ACH, check, wire, credit card, debit card, money order.

Once parts are returned with the related packing slip and approved for return, customer service will generate a credit memo for terms customers. Credit card payments are automatically refunded. Any other payment method must request a refund from Accounts Receivable ([email protected]).

Enterprise Portal customers are invoiced per their payment terms.
Please review our policies here: https://shop.freedomelectronics.com/information/index?type=policies-and-ordering-information

Timing can vary based on the product being returned. Some products require testing and QC review prior to return approval.

For eCommerce orders please visit freedomelectronics.com and login to track your orders. For Enterprise Portal customers  please login at https://shop.freedomelectronics.com/site/login to track your orders. You can also call  Customer Service at (866) 335-1542.

If products do not show “In Stock” on the website, please refer to the time frame listed under the product availability for an estimate of shipping times.

We use published rates for both UPS and FedEx shipments. Shipping costs are based on weight and dimensions of the package, class of service, and the shipping to and from ZIP codes.

We can send shipments for any class of service via UPS or FedEx for an additional fee.

For eCommerce orders please visit freedomelectronics.com and login to track your orders. For Enterprise Portal customers  please login at https://shop.freedomelectronics.com/site/login to track your orders.

We use a variety of packing materials that best suit the products we ship; anti-static foam, Instapak and shipping paper to name a few.

Please contact Customer Service at (866) 335-1542 for solutions.

Please inspect all shipments before accepting them from your carrier. If you see any type of damage, you can either note it and have the carrier sign the note or you can refuse the shipment. If you accept a damaged package without noting or refusing it, you are responsible for any damaged contents.

Our main shipping carrier is UPS, unless you specify otherwise.

If the order has not shipped, you can call Customer Service at (866) 335-1542 to update the shipping information.

Ship Complete: Order placed will not ship until every item is in stock for fulfillment.
Ship Faster: Will partially ship any items in stock for quicker delivery of goods.

To update or cancel an order, please call Customer Service at (866) 335-1542.

ECM (Enhanced Core Management) is a program that combines Freedom’s ecommerce website and the core bank, allowing your core credits to be used when you place an order.

Contact sales – [email protected]

Cores should be shipped to the address below along with completed paperwork:
Freedom Electronics
170 Chastain Meadows Ct. NW
Kennesaw, GA 30144

Cores must be in rebuildable condition in order to be accepted. Some examples of rejected cores would include, but are not limited to, corrosion, missing components, broken circuit boards or tampered units.

Call Us (866) 335-1542 or email us at [email protected].