Contact & Support
The Circuit – October 2024 Newsletter
Table of Contents
News from Our CEO
Greetings!
When you read this, the NACS/PEI tradeshow will be just one week away. I always look forward to the convention where we can connect with colleagues and friends from the industry.
Over the past five years, we have significantly increased our focus on new product development, which allowed us to not only expand our remanufactured product catalog but also introduce many new to-industry products. So it may not be that surprising when customers visit our booth and say “I didn’t know you make that”.
One of the lesser-known facts about Freedom Electronics is that we are the US distributor and repair center for Hengstler printers. These are the USB printers used in Gilbarco Encore dispensers. You will probably better recognize these part numbers: M13832A001/M04219A001 or M04119A001. Freedom Electronics is the only petroleum aftermarket parts supplier that can offer factory direct, new Hengstler printers in addition to a remanufactured option. Working this closely with the manufacturer allows us to report field issues and develop repair procedures very quickly.
This is just one example of why Freedom Electronics is the preferred parts supplier for most leading PEI service providers and C-Store maintenance personnel.
I invite you to come visit us at booth C6945 to learn more about our many other new and innovative products, that you may be surprised to learn that Freedom Electronics offers.
See you at the show,
Patrick Jeitler
Freedom Electronics President & CEO
Freedom to innovate, power to solve.
Industry News
Join Us at the October 2024 NACS/PEI Show in Las Vegas!
We have an exciting lineup of new products, so make sure that you come to see us at Booth C6945 at the NACS/PEI show in Las Vegas. Freedom new products on display this year include Float kits for Mag, Mag Plus (4” and 2”), FE-WM040824-0011 PPU displays for Ovation2, and high-volume repair parts like price control boards FE-WM053972-0001 and FE-891569-001. New FE-WU000805-0005 buttons have caused quite a stir, because they are drop-in compatible, and can be used alongside the OEM parts. The recently released PPU board FE-M12893A001/ FE-M18902A001 works for both the 5-display and 6-display configurations for Encore. One board works in both configurations, which helps you to lower the cost of ownership, reduce inventory on the van, and improve first-time fix rates.
Freedom Remanufactured products are different. We utilize a data-driven approach to repairs based on data even the OEMs do not have. Instead of only “fixing what is broken”, we replace broken parts, worn parts, and parts that are prone to failure. Your customers deserve the best, that’s why we replace every aluminum shaft on our remanufactured probes with a brand-new one, ensuring there are no pinhole leaks. This means that you have a better chance of a first-time fix on your service call and fewer repeat trips.
We support platforms you care about and will display a complete line of TLS-350, Ovation 1, Advantage, FlexPay2, Vista, Bennett, and PetroVend parts. While there is a lot of advertising trying to upsell folk, we want to make sure that you don’t feel pressured to upgrade before you are ready. Freedom has an extensive inventory of TLS-350 and FlexPay2 parts, and we will continue to support your installed base.
ESCO intercoms are an integral part of our offering. Not only do we have 32 stations, but we offer 2 channels so that no customer has to wait for help. We are also showing our low-voltage overflow alarms for ATG. The low voltage makes it safer, easier, and more economical to install . See how these, as well as our E-Stop systems, can help you stay on budget during your site builds.
Visit Our Booth: Stop by Booth C6945 to see these innovations and discuss how we can help your business grow.
Product Spotlight
SPM Panel
Panel, Card Reader/SPM Keypad Door, F32 Charcoal Gray
SKU: FE-887813-003-F3
Why Do We Offer This Product?
- Often, cracked panels or broken inserts mean that the SPM is not screwed tightly to the panel which results in a tamper. Who has to pay to replace that new SPM?
- Techs replace the SPM, but if they often don’t replace the SPM panel—an expensive mistake!
- Because SPM panels crack and break, we designed a stronger, reinforced panel to make them last longer
The OEM sells these panels, but Freedom’s:
- Are more durable
- Are more durable
- Are a better value, saving 35% over OEM
Benefits
- Freedom designed the mold to reinforce parts that break most often
- Freedom SPM panel is rugged and holds the SPM tightly which results in less tampering
- Don’t get return calls: Install a new SPM panel when you replace that SPM!
- Also available in 3 other colors: Chevron Gray FE-887813-003-F080, Shell White FE-887813-003-0W7,Pearl White (BP) FE-887813-003-W75
Encore 500S Button Kit
Encore 500S Button Kit
Why Did We Offer This Product?
- People wanted a performance button but without the high price
- Save over 50% over OEM
What is Included?
- This is a NEW product in the box
Benefits
- Every tech has replaced too many buttons and is aware of the high cost to end users
- Freedom buttons are in stock and offer high-performance
Team Spotlight
Hankun Jin
Senior Business Analyst
Hankun Jin is a Senior Business Analyst in the IT Department at Freedom Electronics, where she has been contributing since 2020. She holds a Master’s degree in Information Systems and Operations Management from the University of Florida. Her journey at Freedom Electronics has been an enriching experience, working alongside a team of supportive leaders and colleagues who provide guidance and support whenever needed.
During her time at the company, Hankun has participated in several impactful projects, taking ownership and applying her passion and education to her daily work. She is excited about the company’s growth and looks forward to uncovering more potential in the future. She genuinely feels the management team’s commitment to caring for customers and continuously improving services.
Moreover, Hankun values the healthy work-life balance that Freedom Electronics supports. This balance allows her the freedom to spend quality time with family and friends, travel to new places, and engage in various sports. These activities not only enrich her personal life but also enhance her professional productivity and creativity.
Department Spotlight
Shipping and Receiving Team
Our shipping and receiving team has a vital role within the logistics and supply chain in our company. This team is responsible for managing incoming and outgoing shipments of goods, ensuring that the correct items are received, stored and dispatched efficiently. The role involves coordinating with various departments such as purchasing, warehouse, and transportation to ensure smooth operations.
Our shipping and receiving team manages inventory levels and ensure timely delivery of goods to customers or other departments within the organization. Communication skills are very important as the team often interact with suppliers, carriers, and internal employees to coordinate logistics and resolve any issues that may arise during the shipping process.
Tech Tip
When SPMs breach, it can be very frustrating and costly, but many times it can be prevented. An SPM breaches when it detects tampering, even a slight shift can cause this, and it is then no longer operational and unrepairable. A major factor of the SPM breaching can be the panel; the panels are often damaged and/or the incorrect panel.
Inspect the panel around the SPM for signs of cracking in the corners and around the mounting screws. This cracking can cause the SPM to shift and not sit properly, causing a breach.
Also verify that the SPM is not installed on the older TRSM keypad panels. These panels are identified by a lip or ridge around the opening where the gasket sits, whereas the SPM panels are flat. These panels are also slightly narrower, which forces the SPM in and causes a breach.
Replace damaged and incorrect SPM panels to avoid unnecessary breaches. Always put the SPM into maintenance mode before removing it.
Read the full Wayne Service Bulletin here.
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